When will I receive my order?

It depends on the shipping method you choose, how many orders come in ahead of yours, and sometimes whether the products you order are ready to ship. Sometimes we ship same day, but we ask 3-5 days processing as a general rule. USPS quotes estimated transit times per method at checkout, and you will receive tracking information. Note that at least 10% of the time, USPS fails to scan in parcels that are in fact moving through the system, so “label created; USPS awaiting item” status does not reliably mean we haven’t shipped.

What about discounts?

We don’t do them. We rely mainly on word of mouth among happy customers to drive sales, not discounts or email-invasive sales tactics. Are you a veteran or first responder? We are both. You’re not missing out. Established 2018, we are for the very first time in 2024 planning a “Black Friday” sale, to help make our off season a little more lively at the expense of maybe cooling off our peak season.

Do you ship to my country?

We ship worldwide. Our site software will quote the rate before you check out. We provide only accurate customs declarations. We use USPS primarily, as they are generally the most economical. We can ship UPS or DHL, and will often alert you should those options be much cheaper or faster.

Do you ship overnight?

No. USPS Priority is fast and reliable. By the time we arrange the expedited shipping, it usually would have been faster the normal way. Also, only some of our products are available instantly off the shelf. Most require processing/assembly from parts, which takes time. Finally, we strongly recommend practicing setup of our stands before needed; rush delivery often means setting up for the first time in trying conditions, with less than great results sometimes!

What are the dimensions of Tensa4 after assembly?

Because all the joints are flexible, the stand is almost infinitely adjustable, so has no fixed dimensions. Final size is driven by the hammock, your body and its weight distribution, and your lay preferences. That said, most users of gathered end hammocks end up with the stand about 6’ wide at the base, between 11 and 12’ along the top, and between 4 and 6’ high (foot end higher than head). The guylines can be offset by a variable amount, from 0 to about 12’.

Can I substitute items in Tensa4?

No, we’ve optimized Tensa4 (stand, webbing, anchor variety) for ease of use and functionality. Amsteel lines are visually elegant and very compact, but their lower weight vs webbing makes little meaningful difference in the overall weight of Tensa4. The webbing is more functional, because it integrates hammock suspension that doubles as tree suspension, and is more intuitive to use. You can still purchase Amsteel lines or alternate anchors separately, but not instead of the standard offerings. Webbing vs Amsteel does make a difference with Tensa Solo, so that option remains.

Tensa Solo or Trekking Treez?

If you backpack with trekking poles, Trekking Treez is for you. If you don’t, Solo is better in almost every way. Just because Trekking Treez is more expensive and in carbon fiber, doesn’t mean it’s better unless your use cases truly demand dual use as trekking poles and as hammock stand.

How do I raise the sit height on Solo or Treez?

Both systems will hang a 12-foot gathered end hammock high enough to keep an underquilt off the ground. The key is to keep any suspension between the pole and the hammock gather short. We generally connect the hammock directly to the poles’ hang points, with no intermediate suspension, and achieve a head down tilt by leaning that pole more sharply away from the hammock. This puts less stress on the ground anchors as well, maintaining a smaller overall footprint.