Get in touch at info@tensaoutdoor.com. Email is great because we can exchange photos or video, often crucial in sorting out any issues. Both of us monitor this email address pretty diligently (goes straight to the phones in our pockets), so we usually reply very quickly – unless we are both out enjoying the great outdoors!
Tensa is run out of our homes (560 miles apart) and we have no showroom, office or set hours or days. There is no company phone.