FAQ

Do you ship to “X country”?

We ship worldwide. Our site software will quote the rate before you check out. We provide only accurate customs declarations. We use USPS primarily, as they are generally the most economical. We can ship UPS or DHL. We routinely refund any excess shipping >$5USD.

Do you do overnight shipping?

No. USPS Priority is fast and reliable. By the time we arrange the expedited shipping, it usually would have been faster the normal way. Also, only some of our products are available instantly off the shelf. Most require processing/assembly from parts, which can take a day or more.

Do you have discount codes or holiday sales?

We do not. We rely mainly on word of mouth among happy customers to drive sales, not discounts. The coupon code field on our checkout screen is for various adjustments such as consolidating shipping on multiple orders placed the same day. You’re not missing out.

What are the dimensions of Tensa4 after assembly?

Because all the joints are flexible, the stand is almost infinitely adjustable, so has no fixed dimensions. Final size is driven by the hammock, your body and its weight distribution, and your lay preferences. That said, most users of gathered end hammocks end up with the stand about 6’ wide at the base, between 11 and 12’ along the top, and between 4 and 6’ high (foot end higher than head). The guylines can be offset by a variable amount, from 0 to about 12’

I want to substitute items in Tensa4. Can I do that?

No, we’ve optimized Tensa4 (stand, webbing, anchor variety) for ease of use and functionality. The reduced weight of Amsteel vs webbing makes no meaningful difference with the overall weight of Tensa4. The webbing is more functional, is more intuitive to use, and doesn’t benefit by a safety knot like the UCR does. You can still purchase Amsteel lines or alternate anchors separately, but not instead of the standard offerings. Webbing vs Amsteel does make a difference with Tensa Solo, so we have given you that option. Webbing does not work with the Trekking Treez Hubz, so we only offer Amsteel there.

I’m debating between the Solo and the Trekking Treez. What are the weight limits and which should I get?

The real weight limit is the anchors.  The more creative you can get the better.  The Trekking Treez (TT) are rated to 250# and the Solo doesn’t have a formal recommendation – I would be comfortable with 400#.  This is both for a pole on one end or both of the hammock – the physics on each pole don’t change.

The weight rating on the Trekking Treez is conservative, we did a 24 hour, 600# static load test with no issues.  We have also done a brief 550# load on the Tensa4 with no permanent deformation of the poles.  Solo is a shorter subset of a Tensa4 strut and strength is a logarithmic function.  Solo strength in compression is probably close to 1500# or more.

Which is better for you?  When you backpack, how far do you go and do you typically use hiking poles?  Solo poles are faster to assemble, slightly taller for both hammock suspension and tarp height, and are more compact. The Solo pole is slightly heavier than the full TT pole and all the weight is carried in your pack.  Solo poles can also use the webbing guylines.  Solo is also more economical.  If you really want the full range, get the Tensa4 and 2 Solo conversion sets. While Todd managed to set up a TT inside a cabin we generally say the Tensa4 is the only one of our stands suitable to set up indoors.

TT is less weight in your pack since most of the pole is in your hand as a hiking/trekking pole during the walk in.  TT only functions with the amsteel guylines.  Both models can use the same anchors.  Our lightest anchor – by far – are the Peggy Pegs.  It isn’t obvious, but you can get them for the Solo.