[Edit: this post has been misunderstood by some. To clarify, this is not a recall. There is no need to replace, modify, or purchase any parts. We are simply advising affected customers to use the parts we provided in a more reliable way than we first instructed.]
Instead, users should secure the connections using the provided carabiners on the end of the loop, like this, making sure the ball is outside, and the carabiner inside the stand.
While these small toggles pass our strength testing when undamaged, they have proven too easily damaged, sometimes invisibly, in rough handling, accidents, or extremes of normal use, and they may then break under load. For example, looping the hammock suspension around the toggle can deform it, leaving it weaker. Pulling on the attached line while the pin is halfway inside the hole: same thing. We have received enough reports of this happening (about one quarter of one percent) to expect more cases without corrective action. We have received no reports of injury.
We will replace any broken small toggles, now called push pins, noting that you should continue using only as a push pin to thread the lines through the holes in the ends of the poles, not to secure the connections as a toggle. Use carabiners or similarly sturdy toggles for that.
We have begun the process of revising all print and video documentation to reflect this change, and of notifying affected customers directly by email. [Edit: the revised documentation, versions 1.0 and 1.1, are now live on our Support page.]
This notice does not affect the currently shipping large toggles, which pass through larger (12mm) holes in the ends of the poles. It is nonetheless good practice to attach the carabiners to the ends of the loops as directed above, facing the opposite inside connection in the stand, because it prevents the carabiners from bending as can sometimes occur with other attachment styles.
We thank you for understanding. We cannot prevent all equipment failure or falls, but we will always take reasonable care to minimize the incidence.